Help

Support

Questions about Duskline or something not working as it should? Send us a message. We reply within 2 business days.

Support policy

Bugs in the theme. If something in Duskline doesn't work as documented, such as a broken layout, a dead link or a feature that misbehaves, we investigate and fix it. Critical bugs are fixed as a priority.
Questions about the theme. How a setting, section or block works, how to set up a feature described in this documentation, and how the presets differ, and how Duskline works with Shopify features such as markets, filters and swatches.
Updates. Help with updating to a new version of Duskline.

Custom code. Writing, reviewing or fixing changes to the theme's code, including code added in Custom Liquid sections and blocks. For custom work, we recommend hiring a Shopify Partner.
Third-party apps. Setting up or fixing apps. If an app conflicts with Duskline, we check whether the cause is in the theme; problems inside the app are for its developer.
Store setup outside the theme, such as payments, shipping rates, domains and taxes. Shopify Support can help with these.

We reply to every request within 2 business days. After you send the form, you'll receive an automatic confirmation by email.

Check the FAQ and the relevant page of this documentation.
If you edited the theme's code, try the issue on a fresh copy of Duskline from your theme library to see whether the code change is the cause.
A screenshot and the address of the page with the issue help us answer faster.

Fields marked with an asterisk are required.

Thank you. Your request was sent. A confirmation is on its way to your inbox, and we reply within 2 business days.

Your request could not be sent. Check that every required field is filled in and that any image is under 4 MB, then try again.

First name

Last name

Store URL Your store's myshopify.com address, for example https://storename.myshopify.com

Theme name

Subject

Description of the problem What happened, what you expected, and the page where it happens.

Screenshot (optional) One image: PNG, JPG, GIF or WebP, up to 4 MB.

Prefer email? Write to support@themes.duskandclay.com and include your store URL. We use the details you send only to answer your request.